Shipping policy

We ship worldwide. Orders are processed within 1–3 business days, and delivery typically takes 5–10 business days once shipped, depending on your location.

As soon as your order ships, we email you a tracking number. You can follow your parcel any time on our Track Your Order page. Tracking updates may take a few days to appear after shipping — this is normal while the parcel moves between facilities.

Depending on your country, customs or import fees may apply. These charges are the responsibility of the customer.

If you entered the wrong address, contact us immediately at info@maelxo.com. If your order has not shipped yet, we can update the address. Once shipped, we cannot guarantee changes.

Questions about your delivery? Email info@maelxo.com — we aim to respond to all enquiries within 24 hours.

Shipping Protection

Shipping Protection ($4.99) is added in your cart and covers your parcel while it's in transit. If a protected parcel is lost or stolen — including a parcel marked delivered that never reached you — we'll reship your order free of charge. If the item is out of stock, we'll refund it instead. You can switch it off in the cart before checkout.

To make a claim, email info@maelxo.com within 30 days of delivery (or of the latest expected delivery date) with your order number. For a parcel marked delivered that you didn't receive, include a short signed statement saying so. We usually reply within 24 hours.

Arrived damaged? That's covered on every order, protected or not — email us a photo of the item and packaging and we'll make it right (see our Refund Policy).

Without Shipping Protection we'll still chase the carrier for you, but we can't replace a parcel that tracking shows as delivered.