Shipping & Returns

Orders are processed within 1–3 business days with estimated delivery in 5–10 business days. Tracking details will be emailed once your order ships.

Returns are accepted within 30 days of delivery. Items must be unused, unworn, and in original packaging.

Shipping Protection

Shipping Protection ($4.99) is added in your cart and covers your parcel while it's in transit. If a protected parcel is lost or stolen — including a parcel marked delivered that never reached you — we'll reship your order free of charge. If the item is out of stock, we'll refund it instead. You can switch it off in the cart before checkout.

To make a claim, email info@maelxo.com within 30 days of delivery (or of the latest expected delivery date) with your order number. For a parcel marked delivered that you didn't receive, include a short signed statement saying so. We usually reply within 24 hours.

Arrived damaged? That's covered on every order, protected or not — email us a photo of the item and packaging and we'll make it right (see our Refund Policy).

Without Shipping Protection we'll still chase the carrier for you, but we can't replace a parcel that tracking shows as delivered.